Terms of Service
Last updated: 26 August 2026 Version: 1.0
1. The Service and acceptance of these Terms
The valtip service (the "Platform", "we") is provided by Valere Damee, entrepreneur individuel (activité libérale), SIREN 109055723, 18 rue Mélingue, 75019 Paris, France. By using the Platform you accept these Terms. If you do not agree, do not use the Service.
2. Definitions
- Venue — the business (restaurant/café) that registered an account.
- Owner (Boss) — the Venue's representative who manages the account.
- Employee — a worker of the Venue who receives shares of tips.
- Guest — a person who leaves a tip through the Platform.
- Tip — a voluntary payment by a Guest for the benefit of the Venue/Employees.
3. Nature of the Service — IMPORTANT
The Platform is a tip accounting and share calculation system. The Platform:
- is not a bank, a payment institution, an electronic money issuer or a payment service provider;
- does not hold users' funds and does not transfer money to Employees;
- tips from Guests are collected through Stripe into the Venue's account (Stripe Connect);
- distributing and actually handing tips over to Employees is the Venue's obligation, performed outside the Platform (for example as a bonus with wages or in cash). The Platform only keeps a transparent record of amounts due and of settlement marks.
Since the migration of 21/08/2026 this description matches the actual technical implementation: the payment is created on the Venue's Stripe account, and the funds never pass through a Platform account at any point. Previously the wording described the target architecture in advance.
4. Payments and Stripe (mandatory disclosure)
Payment processing on the Platform is carried out by Stripe and is governed
by the Stripe Connected Account Agreement, which includes the Stripe
Services Agreement (together, the "Stripe Agreement"):
https://stripe.com/legal/connect-account and https://stripe.com/legal/ssa.
By registering on the Platform or continuing to accept payments through it, the
Venue and its representatives agree to the Stripe Agreement. You authorise
the Platform to pass to Stripe your information and the transaction data needed
to provide payment services. The Venue must complete Stripe onboarding and keep
its data accurate; the ability to accept payments depends on the status of the
Stripe account. Stripe's fees are charged directly to the Venue and deducted
from the payments it receives; the Venue has its own Stripe dashboard for
viewing payouts, updating bank details and responding to disputes.
Payment processing services for Establishments on valtip are provided by Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Services Agreement. By agreeing to these terms or continuing to operate as an Establishment on valtip, you agree to be bound by the Stripe Services Agreement, as may be modified by Stripe from time to time.
5. Accounts and roles
Registration requires accurate information. You are responsible for keeping your credentials confidential and for all activity under your account. Roles: Owner and Employee; the Owner may delegate specific rights to an Employee (shift management, settlement records, employee management) within their own Venue. You must notify us immediately of any unauthorised access.
6. Platform fee
The Platform charges a fee of 5% of the tip amount, with no fixed part; the calculation and the result ("the Guest pays X / the Employee will receive ~Y") are shown before the payment is confirmed. The payment processing fee is charged additionally, by Stripe, to the Venue's account: it does not pass through the Platform and is not part of the Platform's fee. Supported currencies: EUR. We may change the fee with 30 days' prior notice.
7. Venue obligations
The Venue undertakes to: complete and maintain Stripe onboarding; keep its details accurate; actually pay Employees the shares recorded on the Platform; and comply with labour, tax and any other law applicable to tips.
The Platform is not a tax agent for either the Venue or the Employee: it withholds no taxes or contributions and bears no responsibility for the taxation of tips. The obligations to declare, withhold and pay taxes and social contributions due on tips rest with the Venue and the Employee under applicable law. The records kept on the Platform (amounts, dates, shares, settlement marks) are made available to the Venue precisely so that it can meet those obligations.
8. Guests' tips
Tips are voluntary. A minimum amount of 2 EUR applies. The Guest sees what they pay and what the recipient will receive; the second figure is an estimate. It is an estimate because the processing fee depends on the payment method the Guest uses (a European card, a premium card, or a card issued outside the EEA) and is known precisely only after the payment is authorised. The amount finally credited to the Venue is the one reported by Stripe after the payment; that amount, not the estimate, is the basis for accounting for Employees' shares. A payment may be addressed to a specific Employee or to the Venue's common pool.
9. Refunds, chargebacks and disputes
Refunds and disputes (chargebacks) are handled under the rules of Stripe and the card networks.
Who bears the costs. Because payments are collected into the Venue's Stripe account, the Venue bears the processing fees, refunds and chargebacks on those payments. This is the direct charges rule of the Stripe agreement, not a condition imposed by the Platform.
Two situations with different financial consequences must be distinguished:
- Refund — at the Venue's initiative (or with its agreement). The refunded amount is debited from the Venue's balance. The processing fee previously taken by Stripe is not returned to the Venue. No penalty applies. The Platform's fee is returned on a full refund.
- Chargeback (dispute) — at the initiative of the Guest's bank. On top of the disputed amount, a dispute fee of 20 EUR applies under Stripe's public tariff in force in France as at the date of this document; that tariff is set by Stripe and may be changed by it. The Venue may contest the chargeback in its own Stripe dashboard within the deadlines set by the card networks.
On the Platform's accounting side: named shares already recorded are reversed up to the balance not yet paid out to the Employee; amounts already paid to the Employee by the Venue are not recovered by the Platform and remain the Venue's loss.
The Platform is not a party to a dispute between a Guest and a Venue, nor to a dispute between a Venue and Stripe.
10. Acceptable use
It is prohibited to: break the law; attempt to circumvent protections or limits; use the Service for money laundering or fraud; interfere with the Platform's operation; upload malicious or unlawful content (including photos). We may suspend or close an account in case of breach.
11. Intellectual property
The Platform, its code, design and content belong to Valere Damee, entrepreneur individuel (activité libérale). You are granted a limited, non-exclusive licence to use the Service in accordance with these Terms. By uploading content (for example a photo) you confirm that you hold the rights to it and permit us to use it for the operation of the Service.
12. Disclaimer of warranties
The Service is provided "as is" and "as available", without warranty of uninterrupted or error-free operation. This disclaimer applies only to the extent permitted by law: it does not affect mandatory consumer protection provisions or warranties that cannot be excluded under applicable law.
13. Limitation of liability
To the maximum extent permitted by law, the Platform is not liable for indirect damages, loss of profit, or the actual payment or non-payment of tips by a Venue to its Employees. The Platform's aggregate liability for all claims relating to the Service is limited to the amount of Platform fees actually taken on the Venue's transactions during the 12 months preceding the event giving rise to the claim.
These limitations do not apply to wilful misconduct or gross negligence, nor to rights that cannot be excluded or limited by law, including consumer rights.
14. Termination
You may stop using the Service and delete your account at any time (see the Privacy Policy regarding deletion and retention of financial history). We may suspend or terminate access in case of breach of these Terms or where required by law.
15. Changes to these Terms
We may change these Terms; material changes will be notified by email to the venue's address. Continued use after the changes take effect constitutes acceptance.
16. Governing law and disputes
These Terms are governed by French law.
Disputes between the Platform and a Venue (a professional party) fall within the jurisdiction of the courts of Paris, France.
This rule does not apply to a Guest acting as a consumer: a consumer keeps the right to bring proceedings before the courts of their place of domicile and benefits from the mandatory consumer protection rules of their country of residence. Nothing in these Terms deprives a consumer of their mandatory forum or limits the rights they hold under the law.
17. Contact
Valere Damee, entrepreneur individuel (activité libérale), 18 rue Mélingue, 75019 Paris, France, contact@valtip.fr.